Return & Refund Policy
Returns
Due to the perishable nature of coffee, we are unable to accept returns on opened coffee products. However, we want every SoulStar Reserve experience to be exceptional.
If your order arrives damaged, incorrect, or defective, please contact us within 7 days of delivery, and we will be happy to assist you with a replacement or refund.
Damaged or Incorrect Orders
If your order arrives damaged or you received the wrong item, please email our support team with:
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Your order number
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A photo of the damaged or incorrect product
Once reviewed, we will arrange a replacement or issue a refund if necessary.
Refunds
If your refund is approved, it will be processed back to your original payment method. Please allow 5–10 business days for the refund to appear depending on your payment provider.
Subscription Orders
Subscription orders are processed automatically based on the delivery schedule selected at checkout. If you wish to modify, pause, or cancel your subscription, please do so before your next billing date.
Once a subscription order has been processed and shipped, it cannot be refunded.
Non-Returnable Items
The following items cannot be returned:
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Opened coffee products
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Perishable goods
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Subscription orders that have already shipped
Contact Us
If you have questions about your order, please contact our support team.
Email: support@soulstarreserve.com
We’re here to help ensure you enjoy every cup of SoulStar Reserve coffee.